Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Solution Guarantee

  • Each ticket that you send to the client help staff will be responded to in approximately one hour. All general questions will be answered right away. Yet, if the help inquiry you have sent us requires assistance from a capable admin technician, we will send the ticket to him and will inform you about the hold–off.

  • Top quality support service
  • Qualified Technical Assistance Service

  • Our client assist team will be online for you 24x7x365 to to take care of all support demand tickets that you send to us. We offer customer help and support for all the software applications that are pre–configured on your web server. These include our in–house built Hosting Control Panel, the preferred OS along with the server admin panel (in accordance with the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • Each section of the Hosting Control Panel that comes for free with your VPS features an inbuilt collection of articles. You can find a bunch of in–depth how–to tutorials and an array of step–by–step video tutorials that demonstrate all the common site maintenance tasks. You can get access to them by pressing the Help or Video keys in the top right corner of each Control Panel section.