A 60–Minute Response Time Guarantee
Each help request you send to us will be attended to within maximum 1 hour. In case your ticket or email calls for further assistance from a sysadmin, we will forward it and leave a note to notify you that your case is being examined. If you order the Managed Servers package, any of the server administration tasks included there will be carried out at a time that suits you.
A Topflight Customer Service
Our help desk support staff will be available to you 24–7 if you require help working with our Hosting Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated hosting server. What is more if you need assistance with the standard administration tasks on your server, you can check out our Managed Servers package, which includes backup hard disk storage space, OS updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etcetera.
An Intuitive Help Section
Our Hosting Control Panel was pre–installed for each dedicated web hosting plan. Among its functionalities is a very useful integrated knowledge base that will guide you step by step on all the operations that you can perform. The majority of instructional articles also video versions that show all the tasks that you can carry out in a very illustrative way. You can find the help articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.