24/7 Customer Support in Shared Web Hosting
All our shared web hosting plans offer you 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our web hosting solutions well before you make a purchase or you are an existing client and you have a question or some difficulty, you will be able to contact us any time, including weekends and holidays. We have multiple channels to contact us - a couple of telephone lines around the globe for your convenience plus live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more technical matters or any matters which need more time to investigate and resolve. In contrast to many other website hosting service providers, our trouble tickets have a warranted maximum response time of just one hour, therefore no matter what the issue is, it'll be resolved on time and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to receive well-timed assistance, particularly if your website is not running effectively for some reason. All of our semi-dedicated plans come with 24/7 customer and technical support, so that if something comes up, you are able to use a number of ways to let us know - phone line with a couple of local numbers worldwide, live chat, e-mail messages and support tickets. The first two choices are for billing, pre-sales and common matters, which means that if you do not have an account yet, for instance, you'll be able to get additional details about our solutions, or we will help you with less demanding tech issues. The next two options are for strictly technical troubles or everything that is more time-consuming as it is much easier to track the conversation between you and our technical support crew. The guaranteed max reply time for them is merely an hour, the regular one - 15-20 minutes, so you will not have to wait for a whole day so as to get support like you may have to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server through us, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local phone numbers in the U.S.A., Great Britain and Australia plus a live chat service. When you are an existing customer and you require help with some technical issue that requires more time to investigate or resolve, you'll be able to open a ticket through your billing account or you will be able to send an email and we'll handle the trouble and send you a reply within the hour. The response time is warranted 24/7, including weekends and holidays, however for most problems it takes less than half an hour to get assistance. The support service covers the VPS and all the pre-installed software it features, so if you need help with third-party applications, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
If you purchase a dedicated server from us, you're able to contact us anytime using a number of channels and the max time that you'll have to wait for a reply is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it is a weekend or a holiday and we will help you with anything relevant to the applications which are pre-installed on your server. To get in touch with us about a technical matter, you'll be able to open a support ticket through the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you'd like to find out about our web hosting services before you order, you can also employ our live chat or you can call one of the local phone numbers that we have in different countries around the globe. In the event that you're looking for assistance with third-party software that you are unable to install or operate effectively, you are able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.